The Director – IT Operations & Security is responsible for the strategy, management, and execution of IT infrastructure and security for Kirby Enterprise, providing exceptional service to and reliability to all stakeholders.    

Enterprise Security

• Act as a security leader for the enterprise.
• Select, monitor and maintain all cyber security operations tools and services.
• Maintain a cyber security awareness training program.
• Conduct periodic cyber security tests.
• Maintain and conduct tests on our cyber security incident response plan.
• Represent Kirby in industry cyber security organizations.
• Identify efficiency and reliability issues to improve user experience and operation gains.
• Lead presentations on cybersecurity to executive level management and board.

IT Operations/Architecture & Planning

• Review tasks within the ticketing system; and does a periodic overall ticket review.
• Review SLA vs. ticket response time – address any gaps/deficiencies as necessary.
• Address with the team any open Employee Survey response reviews.
• Help team prioritize issues, identifying efficiency and reliability issues to improve user experience and operation gains
• Identifying gaps in current environment for reliability needs.
• Identify and address business continuity needs to increase efficiency.
• Develop project plans with the team using appropriate management tools – ensuring that projects deadlines are met, and stakeholders have timely communication.
• Ensure all documentation is up to date and stored in a central location.
• Mentor and guide the team – holding them accountable and meeting expectations with an eye towards excellent customer service.
• In coordination with the CIO, develop, manage and maintain IT budget.
• Ensure that company is compliance with all auditory requirement – running reports monthly to ensure controls and expirations comply.
• Meet with auditors and compliance group as necessary and provide documentation and explanation as needed.
• Vendor management: contract review and negotiations.

Qualifications Knowledge & Skill

• Strong customer service skills for both our external and internal customers.
• Strong project management skills.
• Experience with Rapid7, SentinelOne, Tanium, Microsoft, etc. is preferred.
• Ability to manage and provide network and server administration guidance Cybersecurity and Network certifications preferred.
• Ability to inform on telecom administration.
• Has a strong grasp of regulatory and compliance needs - audit.
• Ability to communicate effectively with all levels of management using the spoken and written word.
• Ability to negotiate and persuade to influence others towards achieving defined goal.
• Ability to communicate in writing clearly and concisely.
• Ability to make critical decisions while following company procedures.
• Ability to find a solution for or to deal proactively with work-related problems.
• Ability to effectively prioritize and manage multiple assignments.

Education:

Bachelor’s Degree in Information Technology or related field, required.

Experience:

Minimum 10 years working in a multi-matrixed company within a complex IT environment. 

Working Conditions: Standard Office Criteria.